Support Centre
How Can We Help?
Get the support you need with our comprehensive help centre, expert technical team, and extensive resources.
Get Support Now
Choose the support method that works best for you
Fastest
Phone Support
Speak directly with our UK technical team
0333 358 4664
24/7 for emergencies
Response time: Immediate
Popular
Live Chat
Get instant help through our website chat
Available on all pages
Mon-Fri 8AM-6PM
Response time: < 2 minutes
Detailed
Email Support
Detailed technical assistance via email
System Status
Real-time status of all VoIPMax services
VoIP Platform
Operational
Uptime: 99.98%
SIP Trunking
Operational
Uptime: 99.99%
Mobile Apps
Operational
Uptime: 99.95%
Admin Portal
Operational
Uptime: 99.97%
Help Resources
Everything you need to get the most out of your VoIP system
User Guides
Step-by-step guides for all VoIPMax services
- Getting Started Guide
- Phone System Setup
- Mobile App Guide
- Advanced Features
Video Tutorials
Watch and learn with our video library
- System Overview
- Call Management
- Admin Portal
- Troubleshooting
Downloads
Software, apps, and configuration files
- Mobile Apps
- Desktop Software
- Configuration Templates
- User Manuals
FAQ
Answers to the most common questions
- Billing Questions
- Technical Issues
- Feature Requests
- Account Management
Common Issues & Solutions
Quick fixes for the most frequently reported problems
Call Quality Issues
Poor audio quality or dropped calls
Medium
Quick Solution:
Check your internet connection and bandwidth requirements
Cannot Make Outbound Calls
Unable to place calls from your phone system
High
Quick Solution:
Verify your account credit and outbound call permissions
Mobile App Not Connecting
VoIPMax mobile app won't connect to service
Low
Quick Solution:
Check app permissions and network connectivity settings
Voicemail Not Working
Voicemail messages not being received or delivered
Medium
Quick Solution:
Check voicemail settings in your admin portal
Emergency Support
Experiencing a critical issue affecting your business? Our emergency support team is available 24/7 for existing customers.